Head of Customer Operations

We’re recruiting for a senior operational leadership role in Bristol with a well-established organisation that is investing in customer experience, service improvement and future growth.

You’ll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.

The salary on offer is £65,000 – £70,000 (depending on experience) + Bonus + Excellent Benefits

• Annual bonus scheme of up to 30%
• Generous annual leave package

Key Responsibilities

• Lead and develop operational teams and managers.
• Drive service improvements, transformation and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.

About You

• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.

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