Automation-Driven Service Management Lead

Lomond seeks a Service Management & Automation Lead to own Freshservice and Freshdesk, shaping platform strategy and governance. Drive automation, optimize workflows, and embed scalable service management to support growth.

The role focuses on reducing manual work and delivering efficient IT-enabled services across the business. You will partner with HR, Payroll and other stakeholders, implementing new workflows, reporting, knowledge bases and self-service solutions.

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