Deskside Support Analyst — Elevate End-User Productivity

Company: Markel Corporation
Apply for the Deskside Support Analyst — Elevate End-User Productivity
Location: London
Job Description:

Markel Group is seeking a Deskside Operations Analyst in City of London to deliver hands-on end-user support, triage escalated tickets, and maintain workstation hardware and AV systems. You will resolve VPN/Wi‑Fi/LAN issues, manage on-site services, and contribute to knowledge base updates.

The role requires strong communication, ITIL awareness, and experience with ServiceNow and JIRA, with up to 20% travel. Excellent customer service and collaborative teamwork are essential.

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Posted: September 24th, 2026