Credit Control Supervisor

Our client, based in Coventry, is currently recruiting for a Credit Control Team Leader on a permanent contract.

The salary available is £40,000 – £45,000 and travel will be required to the office two days per week. Our client is looking for someone with previous experience in a supervisory role and who is a confident user of MS Excel.

Duties will include (but are not limited to):

• Taking ownership and control of the debt portfolio, ensuring effective collections processes are in place
• Reviewing the cost of risk continuously against budget targets
• Managing a team of five Credit Controllers
• Ensuring the Head of Credit and other senior management stakeholders are aware of potential issues associated with any risky customers or any impacts to the Cost of Risk
• Supporting the Head of Credit on effective debt collection strategies and processes
• Acting as the first point of contact for complex customer issues and difficult collection scenarios
• Supporting the Head of Credit to prepare and present performance reports, insights, and challenges to senior management in bi‑monthly Credit Committee
• Providing consistent, hands‑on support for all day‑to‑day team queries and operational tasks, ensuring these are handled promptly in line with business priorities
• Tracking team performance against targets (KPIs) and manage workloads, ensuring efficient and effective work
• Working on third party relationships with key suppliers including repossession agents, external debt collection agents and solicitors
• Assisting management with reporting, data analysis, and overseeing accurate completion of administrative tasks

Experience required:

• Previous experience in a supervisory role
• Background in automotive or customer finance industry is desirable but not essential

Skills, knowledge and expertise required:

• Strong understanding of FCA regulations, vulnerable customer processes, and arrears management best practices

Rewards and benefits:

• 26 days annual leave plus bank holidays
• Enhanced pension contribution
• Company car scheme (salary sacrifice)
• Wellness and wellbeing packages

Working hours:

• 37.5 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

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