3rd Line Support Engineer
Location: Worcester, Worcestershire
Salary: £45,000-£50,000 DOE
- 25 days’ holiday + bank holidays
- funded certifications
- pension
- volunteering days
- free parking
- career progression
Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester.
This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution.
You’ll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements.
What you’ll do
- Take ownership of complex 3rd line incidents and technical escalations through to resolution
- Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues
- Support and administer Microsoft 365 environments across multiple customers
- Contribute to cloud migrations, infrastructure upgrades and wider technical projects
- Support major incidents and help restore services quickly and effectively
- Mentor 1st and 2nd Line Engineers and share technical knowledge across the team
- Identify opportunities to improve reliability, automation, documentation and service delivery
- Work with customers, internal technical teams and third-party suppliers to resolve issues
- Carry out occasional customer-site visits for installations, projects and technical support
You’ll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service.
What we’re looking for
You’ll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across:
- Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender
- Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage
- Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation
- Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing
- Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery
Experience delivering Microsoft 365 migrations and infrastructure projects. Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn’t essential. You’ll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents.
A full UK driving licence and access to your own vehicle are required due to occasional customer visits.
Why join?
- £45,000-£50,000 salary, depending on experience
- Company-funded Microsoft and industry certifications
- Clear opportunities for technical development and career progression
- 25 days’ holiday plus bank holidays
- Two additional paid charity volunteering days each year
- Pension scheme
- Free on-site parking
- Exposure to a broad range of customers, technologies and technical environments
- Hands-on involvement in challenging infrastructure and cloud projects
- Supportive technical team where you can contribute ideas and influence improvements
This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets.
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