Senior CRM & Loyalty Lifecycle Architect

MONY Group is seeking a Senior CRM Manager to lead lifecycle and loyalty initiatives across its membership propositions. You will translate customer insights into data-led journeys, collaborate with cross-functional teams and drive engagement, retention and lifetime value.

You will own end-to-end CRM delivery, develop test-and-learn programmes, and champion a customer-first approach across email, push and in-app messages to maximise member value.

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