Head of Service Operations — Customer Experience Leader

BWS Group is seeking a Head of Service Operations to lead the end-to-end service delivery across the group, including customer contact, scheduling, maintenance and field operations. Reporting to the Group COO, you will build a customer-focused operation and drive performance, productivity and growth.

This pivotal role demands an energetic, strategic leader with the presence to influence across disciplines, develop managers and transform the service function to scale with ambitious expansion

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