Customer Insight & Governance Lead — Drive Real Impact

Notting Hill Genesis is seeking an Oversight & Governance Manager to lead governance, accountability and delivery of customer journey improvements. You will quantify benefits, report progress and embed a culture of accountability and continuous improvement across NHG.

The role focuses on turning data and customer insight into meaningful action, working with the Customer Journey & Insight team to prioritise impactful initiatives and communicate outcomes to stakeholders.

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