North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job Overview
Do you enjoy administrative work, but want a role that is part of the patient’s journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you. An exciting opportunity has arisen within Medicine for a Ward Receptionist to work in our Gastroenterology/Endocrine/Haematology ward. The successful candidate will work closely with the multi-disciplinary team (nurses, medical team, allied health professionals) to ensure patients on our ward receive the highest standard of care and have a positive experience whilst supporting flow through the Hospital. Main duties of the job We are looking for a Ward Receptionist/ Co-pilot who can work as part of a job share to cover our reception area (Mondays to Saturdays) -To include some weekend working. Shifts will be covered on a rotational basis, covering 7.30am – 6pm, with some flexibility in these hours. To be discussed at interview. This role requires someone who can work pro-actively, and has excellent communication and organisational skills. The successful candidate must be able to work well under pressure due to the role having competing demands at times. The post holder will need to be computer confident and be willing to undertake training to be self-reliant in using multiple NHS applications.
Detailed Job Description And Main Responsibilities
The successful postholder’s main duties include admitting, discharging and transferring patients, answering telephone enquiries from both internal/ external departments as well as patient’s relatives. They will ensure patient notes are processed promptly and to act with confidentiality. To organise transport, order and maintain stationery levels, and to coordinate any ward requests to maintain flow through the ward.
Person specification
Education/Training/Qualifications
Essential criteria
- Keyboard
- GCSE level education
- Experience working in a busy customer-facing environment with frequent interruptions and competing priorities
Work Experience
Essential criteria
- Experience of working in the NHS
- To have worked within a busy team environment
- Experience of hospital environment
Desirable criteria
- Experience of working with members of the public
Knowledge/Skills/Abilities
Essential criteria
- Prioritisation of workload
- Computer and keyboard skills
- Good communication skills and telephone manner
- Demonstrate attention to detail
- Completion of tasks to deadlines
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