Customer Administration Coordinator

Location: Ipswich, UK

Department: Customer Services

Reports to: Team Leader Customer Administration

Contract: Full time, Permanent

We’re looking for an organised and customer-focused Customer Administration Coordinator to join our team in Ipswich.

Key Responsibilities

• Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).
• Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.
• Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.
• Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.
• Promote the use of ONE’s digital platform and self services tools to ensure customer queries are handled efficiently.
• Ensure all costs are recovered and invoices are raised inline with the customer and ONE’s SOP.
• Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.
• Work internally with multiple departments to ensure the most efficient and updated processes are in place.
• To actively build knowledge and understanding of separate roles to enable cross department assistance.

About You

• Strong customer service focus with excellent communication and interpersonal skills.
• Previous experience in shipping, logistics, or a customer service administrative role (Desirable).
• Good understanding of import processes and documentation.
• Confident using digital platforms and open to adopting new technologies. Detail-oriented with strong time management and problem-solving skills.
• A positive attitude and willingness to learn.
• Team player to work well in a team or on individual tasks.

What We Offer

• Paid annual leave of 25 days per annum in addition to UK public holidays
• Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
• Performance Related Pay – a pay award and discretionary annual bonus linked directly to their performance in addition to annual review
• Permanent Health Insurance (PHI)
• Death in Service Benefit (x8 annual salary)Employee Assistance Programme, with free independent confidential support and virtual GP services
• Private Medical Cover (BUPA) after two years’ service
• Interest free annual travel season ticket loan
• Family leave policies enhanced above statutory
• Access to the UK’s Tax-Free Childcare scheme
• Enhanced Company sick pay policy
• Annual Medical Health check
• Annual eye test and contribution towards glasses for VDU prescriptions
• Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
• Loyalty Award Scheme
• Cycle to Work scheme

The closing date for this role is Sunday 27th September 2026.

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