BRIONI – Bespoke Ambassador – Bruton St

Overview

In this role, you cultivate long-term client relationships and drive Maestria and Ready-to-Wear sales in the Brioni boutique. You work within a cross-functional team to uphold Brioni’s standards of sartorial excellence and deliver a premium customer experience. You expand the client base through strategic networking, events, and clienteling, while providing market feedback to support brand and product initiatives. This position offers opportunities to shape client experiences and contribute to boutique growth and brand image.

Responsibilities

• Nurture long-term client relationships from first contact through post-sale follow-up
• Develop external networks (hotels, personal shoppers, tour guides, wedding planners) to generate business and enhance brand image
• Execute sales and clienteling actions for Ready-to-Wear and Maestria to hit sales targets
• Meet and exceed CRM and retention objectives in collaboration with Store Management
• Support Maestria development via KPIs and team action plans
• Gather market insights and provide feedback to Store Management
• Collaborate with boutique and company teams for consistent client experience
• Implement stock procedures and raise issues promptly
• Organize and execute in-store Maestria events with tailors and VIP services to recruit and maximize client base
• Maintain Maestria standards (fabrics, master garments, Bespoke VM)
• Collect feedback on products/clients/competitors and translate into brand actions
• Report Bespoke and Maestria performance weekly/monthly
• Contribute to Maestria training and knowledge sharing

Key requirements

• Relevant experience in luxury retail with client-facing sales and bespoke/made-to-measure services
• Strong knowledge and passion for sartorial culture and luxury customer experience
• Commercial mindset with ability to interpret KPIs and translate into actions
• Strong networking and relationship-building skills focused on client loyalty and business development
• Strong planning, organization and execution abilities
• Collaborative mindset across teams and with Store Management
• Confident communication, influencing and knowledge-sharing
• Fluent in English; second language is an asset
• Academic background or equivalent professional experience relevant to the role

• relationship-building
• communication
• team collaboration
• clienteling techniques
• CRM and KPI interpretation
• Bespoke/Made-to-Measure processes

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