Project Coordinator (Visitor Systems)

Job Description

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Who we are:

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The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

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How you'll contribute to our mission

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Play a key role in the successful implementation, transition and development of new ticketing and retail EPOS systems at Edinburgh Zoo and Highland Wildlife Park.

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Working across Commercial, Retail, Finance, IT and other key teams, coordinate the practical delivery of the project, ensuring that systems, processes and people are ready for implementation

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 Some of the things you’ll do:

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• Coordinate the implementation of new ticketing and retail EPOS systems across Edinburgh Zoo and Highland Wildlife Park.

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• Act as the key link between RZSS teams, consultants, suppliers and external system providers.

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• Gather and document operational, commercial and system requirements.

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• Manage project plans, timelines, actions, risks, issues and key milestones.

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• Lead and coordinate system testing and User Acceptance Testing (UAT).

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• Ensure ticketing, events, membership and retail payments and reporting processes are fully tested and operational.

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• Develop and coordinate training across both sites, ensuring the team are confident for launch.

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• Coordinate go-live planning and provide hands-on support during implementation.

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• Support the development of reporting and data requirements.

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• Identify opportunities to improve operational efficiency in visitor experience and commercial performance.

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• Assist in the development of project management systems such as project budgets, project schedules, scope statements and project plans.

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• Degree or equivalent experience in Project Management, ePos system management, visitor operations management

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• Understanding of Access Gamma ePos system

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• Understanding of basic principles of project management

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• Working knowledge of retail systems (e.g. Shopify, Lightspeed) 

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• Good working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

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• Ability to understand and work within budgets

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• Excellent analytical skills, with the ability to interpret complex financial and performance information

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• Ability to appreciate and manage broad objectives, aspirations and financial constraints

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• Strong organisational and multitasking skills.

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• Ability to understand briefs, including preparing, annotating and altering proposals

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Please see the role profile for further information on what the role involves and essential/desirable criteria.

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What you’ll get in return:

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Starting salary of £29,131 – £29,859 (full time) pro rata salary to be offered on 20 hours per week (£15,537 – £15,925 based on experience)

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34 days annual leave (annual will be prorated for part time hours worked)

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Discount in both retail/catering

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Access to a healthcare plan

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Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice

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Employer contributory pension scheme

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You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

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If this role excites you and aligns with your career aspirations, click APPLY now.

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This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

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Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

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Interested candidates are therefore encouraged to submit applications, as soon as possible.

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The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

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Please see the role profile for further information on what the role involves and essential/desirable criteria.

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