Overnight Customer Service Team Lead – Hybrid

Starling Bank is seeking a Customer Service Team Lead for overnight shifts in Southampton. The role involves leading an overnight team to deliver exceptional customer service across phone, email, live chat and social media, with a hybrid working pattern requiring one in-office shift per fortnight.

You will coach staff, handle escalations, and drive improvements to processes and customer outcomes in a fast-moving, 24/7 environment. Strong leadership, communication and adaptability are essential.

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