Guest Experience Lead – Front Office & Reception

The Copthorne Tara Hotel London Kensington is seeking a full-time Shift Leader to oversee Reception operations, supervising up to two staff members. You will ensure accurate End of Day processes, manage guest enquiries, and allocate rooms for group arrivals while maintaining service standards.

The role requires strong communication, organisational skills, and experience with Opera Cloud. A customer-focused, flexible approach is essential to support the hotel’s front office team.

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