Company: The Open University
Location: Nottingham
Job Description:
The Open University is seeking a Workforce Resource Manager to lead forecasting, scheduling and workforce optimisation across our multi-site contact centre operation. You will partner with operational leaders to drive data-informed decisions that deliver student-focused service and meet financial objectives.
You will guide a team of Planning Analysts, develop resource plans, and continuously improve planning tools and methodologies, while ensuring adherence to contractual obligations and Working
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Posted: September 25th, 2026