Senior Service Desk Lead | Drive ITSM Excellence & Legal Tech

A London-based professional services firm seeks a Service Desk Team Lead to own day-to-day IT support and guide a team of five analysts. You will act as the senior escalation point and drive improvements across ITSM, reporting and knowledge management.

Ideal candidates will have leadership experience in IT support, strong communication skills and familiarity with service management tools. Strong collaboration with vendors and stakeholders is required.

#J-18808-Ljbffr…