Resident Services Advisor – Triage & 24/7 Support

Southwark Council is seeking a Customer Service Officer to join its busy contact service, handling initial customer contact via telephony on behalf of back office and technical teams.

You will triage enquiries, resolving queries directly or connecting residents to specialist teams depending on complexity, covering Housing and Environment and the SMART Customer Service and Telecare Support and Response Team, which operates 24 hours a day, 365 days a year.

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