Hybrid Customer Service Team Leader – Lead a High-Performing Team

Liberata in Burnley is seeking a proactive Team Leader to coach and support a team delivering inbound calls and face-to-face assistance on Council Tax and related services. The role combines homeworkers and office-based staff, requiring you to drive performance against KPIs while maintaining service quality.

You will develop staff through a full training programme, manage performance, support improvement, and ensure compliance with Liberata’s Quality Framework.

#J-18808-Ljbffr…