EMEA Customer Service Manager – Strategy & Leadership

Wolters Kluwer in London is seeking a Manager Customer Service EMEA to lead an 8-person team across the EMEA region. The role is based in London with a hybrid setup, two days in the office per week, and a focus on delivering exceptional support aligned with global objectives.

The ideal candidate will drive strategic leadership, improve incident resolution, and enhance reporting using Power BI and Tableau, while managing high-value client relationships and ensuring SLA adherence.

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