Senior Complaints Handler: FCA-Driven Resolution Expert

H&T Group Ltd. is seeking a Senior Complaints Handler at our Liverpool Support Centre. You will manage complaints from receipt to resolution, investigating complex cases and producing FCA-compliant Final Response Letters.

The role requires strong knowledge of FCA DISP rules and Consumer Duty, with emphasis on delivering fair customer outcomes within FCA timescales. The ideal candidate will have complaints handling experience in financial services, excellent written communication, and the ability

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