Customer Service Manager

Location: Kingston upon ThamesSalary: £52K- £55K per YearContract: PermanentType: Full Time

Reference: ZG/1610_1789983059Posted: September 21, 2026

My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.

I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile

As a Customer Service Manager you will be required to:

• Lead an on site team of customer care coordinators & operatives
• Ensuring all customer service queries are directed to the relevant person or dealt with
• Deal with escalated complaints
• Monitor defects & update the system
• Track customer issues and closing them off once dealt with
• Deal with handovers with customers & performing home demonstrations
• Promoting a good working relationship with site teams

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