ITSM Incident & Release Manager

London Metal Exchange is seeking an experienced IT Service Management professional to lead a 40-hour week in London. The role requires managing incidents, problems, changes and releases with a focus on capacity planning and vendor coordination.

You will oversee monitoring, reporting, and continuous improvement, including on-call support during peak periods. You will work with IT leadership, providers and internal teams to ensure SLAs are met and services are delivered efficiently across the

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