24/7 Technical Support Engineer – Incident & RCA Lead

Apple is seeking a highly skilled Technical Support Engineer to join the Retail Engineering Operations & Support (REOS) team. You will own triage of critical system incidents for the Apple Online Store, coordinate with stakeholders, and drive rapid service restoration in a 24/7 environment.

You will perform root cause analysis, collaborate with engineering and business teams to implement fixes, and continuously look for automation and process improvements to boost support efficiency.

#J-18808-Ljbffr…