Head of Customer Success (SaaS/ITSM) | WFH + London

Client Server in London is seeking an experienced Head of Customer Success to establish a new CS function for a scaling tech company. You will lead a cross-regional team across EMEA, Americas and APAC, define health metrics, playbooks and reviews, and drive retention and expansion.

This role combines hands-on leadership with executive sponsorship of key accounts, with hybrid working in London and WFH flexibility.

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