AI Platform Service Delivery Lead

Nuvion Tech is seeking an experienced Service Manager to lead the day-to-day operational management of a high-profile AI-powered digital platform and chatbot in London. You will own service performance, incidents, requests and continual improvement, coordinating across tech teams, suppliers and user organisations.

The role focuses on maintaining stability, reliability and scalable onboarding as adoption grows, with governance and reporting to senior stakeholders in a customer-facing service

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