Application Support Engineer – DV – 11864JS

Overview

In this contract role, you will provide hands-on application support for critical client systems on-site in Gloucester. You’ll work within a security-cleared environment, leveraging your networking and software-architecture knowledge to troubleshoot incidents and support stable operations. The role supports cross-functional teams to maintain reliable services and improve observability and automation. This opportunity offers exposure to cloud and DevOps practices in a high-demand, IR35-excluded setting. You will join a mission-driven team focused on secure, resilient software delivery.

Responsibilities

• Provide application support and incident management for client applications
• Troubleshoot and resolve production issues in collaboration with cross-functional teams
• Assist with monitoring, logging, and alerting to ensure service reliability
• Support automation and deployment pipelines to improve incident response
• Engage with security and compliance requirements in a DV-cleared environment

Key requirements

• live UKIC DV clearance
• Understanding of networking and software architectures
• Experience with structured text formats JSON, XML, CSV
• Exposure to programming languages such as Java, JavaScript, Python, and Go (nice to have)
• API definitions: Swagger / Open API 3 (nice to have)
• Shell scripting (nice to have)
• AWS or other cloud platforms’ administration (nice to have)
• Site Reliability Engineering / DevOps mindset (nice to have)
• Infrastructure as code/tools like Terraform, Ansible (nice to have)
• CI/CD pipelines and automation practices (nice to have)
• Understanding of monitoring, logging, and alerting systems (nice to have)
• Kubernetes – cloud or on-prem (nice to have)

• proactive
• collaborative
• communication
• JSON, XML, CSV
• Networking and software architectures
• Java, JavaScript, Python, Go (optional)

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