Client Account Manager – Remote

Overview

In this role you will manage central projects for a broad client base, coordinating briefs, suppliers and quotes. You’ll oversee the end-to-end order process and maintain data integrity within the central systems. You will analyse MI data to identify trends and support regional activity reporting, while contributing to internal and external training and client presentations. This role offers exposure to procurement for promotional items at scale and involves cross-border collaboration across Europe.

Responsibilities

• Coordinate and manage central projects from brief to supplier briefing and client quote
• Oversee end-to-end order process and QA checks
• Load central projects into the order management system and ensure accuracy
• Analyze MI data to identify trends and support local reporting
• Support internal UK/European training design and delivery
• Assist with client training design and delivery alongside Head of Premiums
• Contribute to client presentations and deliverables
• Attend internal/external client meetings, including travel across Europe

Key requirements

• Account management experience with client-facing roles in promotional items, freebies, or merchandising
• Degree-level education
• Strong attention to deadlines and accuracy in supply details, cost control
• Proven skills with supply software and processes
• Understanding of key manufacturing processes
• Can-do attitude

• client-facing
• deadline-driven
• attention to detail
• order management system
• MI data analysis
• data integrity

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