An established family-run business with over four decades of industry experience is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. This is an exciting opportunity to play a vital role in delivering high-quality maintenance services across Northern Ireland, Ireland, and the wider UK.
- Salary £28,000-£32,000, DOE
- Opportunities for professional development within a growing family business
- Supportive team environment with a focus on collaboration and expertise
About your next employer: This company specialises in providing innovative smoke ventilation solutions and comprehensive facilities management services. As a leading specialist in their sector, they serve a diverse range of clients, managing their systems from design and installation to ongoing maintenance and compliance, with a dedicated team committed to quality and safety.
About you:
- Minimum of three years’ experience in helpdesk, scheduling, or coordination within Facilities Management or a similar environment
- Strong organisational and multitasking skills with superb attention to detail
- Excellent communication skills, both written and verbal
- Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous
- Proactive problem solver with the ability to manage competing priorities effectively
What you’ll do:
- Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently
- Coordinate engineers’ schedules, optimising resource allocation based on priority, location, and skill set
- Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution
- Review job reports, prepare quotations for additional work, and follow up with clients to secure approval
- Generate reports on job performance, SLA adherence, and backlog to support operational decision-making
For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
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VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency’s recruitment policy.
Skills:Facilities Management Helpdesk Coordinator CAFM Engineer Scheduling Planned Preventative Maintenance PPM Reactive Maintenance
Benefits:DOE + Benefits
WHJS1_NI
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