Retail Customer Service Manager — Elevate Guest Experience

Company: Entain Italia
Apply for the Retail Customer Service Manager — Elevate Guest Experience
Location: Grays
Job Description:

Entain is seeking a Retail Customer Service Manager to lead service standards in our Ladbrokes & Coral betting shops. You will supervise the shop team, handle customer interactions, cash handling and product demonstrations, and work toward sales targets with a focus on customer satisfaction.

The role offers a 30-hour week rota with weekend/evening shifts, a competitive hourly rate (£13) and a comprehensive benefits package including pension, ShareSave, retail discounts, and wellbeing support.

#J-18808-Ljbffr…

Posted: September 25th, 2026