Main area Gastroenterology Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (per annum) Job ref 427-8310214
Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Town Bath Salary £25,760 – £27,476 per annum Salary period Yearly Closing 07/10/2026 23:59
NHS AfC: Band 3
Job overview
Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.
In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.
This role involves contact with patients, relatives and members of the general public, and you’ll be part of a team that strives to provide an efficient and friendly appointment service to all.
Main duties of the job
- Working independently to ensure waiting lists are updated and appointments are booked efficiently
- The timely prioritisation and triage of referrals (including liaison with multidisciplinary clinical teams)
- Maintaining accurate pending lists for appointments
- Providing accurate monthly waiting time data
- Checking for anomalies and spreadsheets to ensure all referrals are actioned
- Requesting patient notes from the RUH and other hospitals
- Undertaking all administrative tasks including scanning paperwork, emailing and filling.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information for this role.
Person specification
Criteria
- Strong IT skills, including use of patient administration systems such as Cerner, Millennium, PAS, eRS, or similar NHS systems
- Knowledge of NHS waiting list targets and patient pathways
- Experience managing patient appointments, referrals, and follow-up bookings
- Previous administrative experience within an NHS or healthcare setting
Criteria
- Understanding of NHS waiting list targets and patient pathways.
- Previous administrative experience within an NHS or healthcare setting.
Please note – Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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