Remote Complaints Strategy Partner (Stage 2)

Leeds Federated Housing Association Limited is seeking a Complaints Business Partner to join our Service Improvement team and shape how we handle Stage 2 complaints, ensuring investigations are thorough and customers are well informed. You will work with colleagues, Heads of Service and contractors to gather information, identify learning, and drive service improvements across our housing services.

This fixed-term role runs to 31 March 2029, with opportunities to contribute to customer

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