Resource Development Officer – Training Coach (Hybrid)

Barnsley Council is seeking a Resource Development Officer to join our busy 24/7 Contact Centre. You will lead on training delivery, provide regular mentoring to Customer Service Advisors, and work with Supervisors to monitor performance and SLAs while identifying opportunities to improve the customer experience.

The role is 37 hours per week, Monday to Friday, with hybrid working and a fixed-term contract for 12 months.

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