Interim Head of Complaints Transformation

Liquid is recruiting an Interim Assistant Director of Complaints to lead a major improvement programme in its Customer Experience Directorate. The role, based at Kings Cross, is a 12-month assignment with a 4 days in office / 1 day home pattern and a daily Umbrella rate of £520.08.

You will drive strategic and operational leadership across complaints, service recovery, regulatory compliance and learning from complaints.

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