Supporter Experience Lead — Customer Care & Engagement

Newcastle United is seeking a motivated Supporter Services Executive to join our fan-facing team in Newcastle upon Tyne. You will manage enquiries across multiple platforms, deliver high-quality customer care, and support ticketing, retail, membership, hospitality, tours, and general club matters.

Face-to-face support at St James’ Park on matchdays and non-matchdays, plus data reporting from supporter systems, will help enhance engagement and satisfaction with the Club.

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