IT 1st Line Analyst – 24/7 Service Desk & Provisioning

Pets at Home is seeking an IT Support professional to provide 1st line advice, hardware/software provisioning, and onsite support at our Stafford Fulfilment Centre. The role operates on a shift rota, including days and nights, with a 20% night shift allowance and a range of colleague benefits.

You will handle incidents end-to-end, triage and route to appropriate teams, and ensure service levels are met across the 24/7 operation, contributing to a connected retail and veterinary services

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