Senior IT Support Lead – Retail & E‑Commerce

The Dune Group, based at our London Head Office, is seeking a Senior Support Analyst to join the IT Operations team. You will be the senior escalation point for IT issues, supporting users, business-critical applications, and e-commerce platforms across stores, the Distribution Centre, and head office.

You will mentor junior staff, collaborate with Service Desk and 3rd line teams, and help drive service improvements in a fast-paced retail environment.

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