HR Services Operations Lead – Team & Process Excellence

DS Smith is seeking an experienced HR Services Operations Team Leader to oversee our HR Operations team in a hybrid role based in Caerphilly. You will drive service excellence, lead a high-performing team, and continuously improve HR processes to enhance the employee experience.

You will oversee recruitment administration, onboarding, contracts, changes, and lifecycle activities while ensuring SLAs are met and confidential data remains secure.

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