24/7 Helpdesk Manager – Student Accommodation Ops

UPP Group Holdings Limited is seeking a Helpdesk Manager to be based on-site at the University of Reading on a 12-month fixed term contract, overseeing the 24/7 Helpdesk operation. The role requires strong leadership of a administration team and ensuring service delivery aligns with SLAs for residents, university partners and sub-contractors.

You will be the super user of Planon, monitor reactive and planned maintenance, and ensure records and certifications are completed on time.

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