Complaints & Appeals Coordinator (Hybrid, London)

Venn Group is recruiting a Complaints and Appeals Coordinator for a London-based university, within the Governance & Legal Services team. The role focuses on administering student complaints, academic appeals and related casework, maintaining case records and meeting deadlines.

You’ll interact with students, academic departments and professional services, ensuring accuracy, confidentiality and compliant processes across high-volume casework, while supporting continuous improvement initiatives.

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