Team Leader – Customer Experience & Coaching (Contact Centre)

TP is seeking an experienced Team Leader for an on-site role in Glasgow. You will lead and coach a team to deliver outstanding customer experiences, manage performance and drive improvements in a busy contact centre environment.

The role requires strong leadership, communication skills, and the ability to deliver a Simply Brilliant experience across interactions while achieving targets. This permanent, full-time position offers a structured career path and competitive benefits.

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