Customer Service Specialist — Fast-Paced, Solution-Driven

DPD Group UK is seeking a Customer Service Specialist in Smethwick to join a high-performing team. You will handle delivery-related queries, build rapport with customers, and resolve issues both internally and externally with care and accuracy.

Ideal candidates bring experience in fast-paced customer service, excellent communication skills, and proficiency with MS Office, Google Workspace and Salesforce. This role focuses on service quality and KPI achievement in a supportive environment.

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