Service Designer – Customer Experience Transformation (Hybrid)

Lambeth Council seeks a Service Designer to join the Customer Access and Service Transformation (CAST) Programme on a 3 Month Contract. You will map customer journeys, identify operational pain points, and design practical improvements across processes, workflows, and digital services.

Hybrid working (2 days in office / 3 days remote) in London, with a daily rate. You will lead workshops, work with service managers and stakeholders, and convert insights into delivery plans for transformation and

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