Customer Service Team Lead — Hybrid/Remote, Drive Excellence

Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to guide a global team from home and three days a week from our Milton Park office in Oxfordshire. You will drive excellent customer service, lead by example, and implement process improvements across CS workflows.

The role reports to the Customer Service Manager and requires demonstrable leadership in CS processes, KPI/SLA governance, and cross-functional collaboration to enhance satisfaction and first-time

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