CX Team Leader — Drive Brilliant Customer Service

TP Group seeks a Team Leader for an on-site role in Glasgow city centre to lead and develop a customer-facing team. The post requires strong people management, coaching, and a focus on delivering a simply brilliant customer experience while meeting operational targets.

You will manage daily workflows, performance, and relationships within a fast-paced contact centre, driving service quality, engagement, and continuous improvement in a dynamic banking environment.

#J-18808-Ljbffr…