IT Systems & Network Support Engineer
Salary:
£35,000Location:
Hybrid remoteDivision:
IT Support ServicesReports to:
Support Services Manager
About the Role
We’re looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You’ll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.
What You’ll Do
Resolve Help Desk escalations within SLA targetsLog, diagnose and fix support issues owning them through to resolutionKeep customers and colleagues updated throughout each callProvide technical guidance and support pre-and post-salesPrepare, configure and commission hardware and softwareEvaluate new technologies and feed back findingsWrite and maintain clear technical documentationChampion good information security practices
What We’re Looking For
Technical experience in some of the following:Windows Server/desktop support, Active Directory, DNS, DHCPMicrosoft 365/Exchange, Entra ID, AzureIntune Autopilot/ImmyBot deploymentNetworking (LAN/WAN/WLAN) configuration and troubleshootingVMware/Hyper-V virtualisationBackup, replication and disaster recoverySAN/NAS storageSecurity tools: antivirus, VPN, firewall, MFA/2FA, IAMYou are:A confident problem-solver who works well solo or in a teamOrganised, detail-oriented and great under pressureA strong communicator with a customer-first attitudeComfortable juggling multiple priorities at onceSecurity and compliance aware
Qualifications
Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)Microsoft certifications are a plus, not a requirement
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