Business Host – Airport Lounge

Job introduction

About the Role

Business hostatCathayPacific lounge at Heathrow Airport

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

What you’ll do

Guest Service

• Welcome and acknowledge guests in a friendly and professional manner.
• Provide information regarding lounge facilities, amenities and services.
• Anticipate guest needs and proactively offer assistance.
• Address guest inquiries, concerns, and complaints professionally and elevate when necessary.

Lounge Operations

• Ensure the lounge is maintained to the highest standards of cleanliness, presentation, and comfort.
• Monitor seating areas, dining areas, workstations, and restrooms throughout the shift.
• Replenish food, beverages, amenities, and guest supplies as required.
• Support lounge opening, operational, and closing procedures.
• Assist with VIP arrivals, special requests, and disrupted flight situations.

Food & Beverage Support

• Monitor buffet and beverage stations to ensure products are stocked, fresh, and presented attractively.
• Observe food safety and hygiene standards at all times.
• Communicate replenishment and maintenance requirements to the kitchen and housekeeping teams.

Safety and Compliance

• Adhere to company policies, airline standards, and airport regulations.
• Follow health, safety, security, and emergency procedures.
• Report hazards, incidents, accidents, and maintenance issues promptly.
• Maintain confidentiality of guest and airline information.

Teamwork and Communication

• Work collaboratively with lounge hosts, housekeeping, kitchen staff, and airline representatives.
• Participate in daily operational briefings and team meetings.
• Support colleagues during peak operational periods.
• Maintain a positive and professional attitude at all times.

What you’ll bring

Essential:

• Customer service or hospitality experience.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and guest recovery skills.
• Professional appearance and presentation.
• Flexible availability, including weekends, holidays, and shift work

Preferred:

• Experience within airline lounge or premium hospitality environments.

Why Sodexo?

• 37.5hours per week
• £13.60 per hour
• Shift work pattern – 2 early 2 lates and 2 off
• This role is casual and will be made permanent upon obtaining airside pass.
• Must be able to provide 5-year checkable work history for airport clearance
• Many employee benefits, rewards and recognition.

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