Mid-Market Customer Success Manager – SaaS HealthTech

Heidi is hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of about 50 accounts and a ~£2.5M ARR book in UK mid-market healthcare. You’ll own renewals, expansions, and a multi-SKU strategy, forecasting with rigor and collaborating closely with Account Executives.

Ideal candidates have 3–5+ years in SaaS customer success or commercial roles with a real quota, strong data literacy, and comfort managing a large book across multiple stakeholders within healthcare.

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