Location: Local to Edgware
Salary: £50,000 – £60,000 (DOE)
Hours: Monday to Friday
About the Company
Our client is a well-established residential property management organisation responsible for overseeing a substantial portfolio of leasehold residential properties across England and Wales.
Known for delivering a high standard of service to residents, leaseholders, and property owners, the business combines industry expertise with innovative technology to ensure effective portfolio management. The company offers a collaborative working environment that values professional development, employee wellbeing, and long-term career growth.
The Role
An exciting opportunity has arisen for an experienced Estate Manager to join the Asset Protection Team.
This role plays a key part in ensuring compliance with relevant legislation, regulations, and industry best practice across a portfolio managed by third-party managing agents. The successful candidate will be responsible for maintaining high standards of property management, safety, compliance, and customer service while helping to create safe and well-managed residential environments.
This position offers excellent exposure to a diverse property portfolio alongside ongoing training and professional development opportunities.
Key Responsibilities
- Oversee the performance of external managing agents across operational, financial, compliance, engagement, and maintenance functions
- Identify, assess, and mitigate risks across the portfolio while supporting audit and compliance processes
- Support procurement activities and ensure adherence to governance procedures
- Monitor and report on service performance against agreed KPIs and service standards
- Contribute to strategic planning and continuous improvement initiatives
- Conduct regular property inspections and accurately record findings
- Attend resident and stakeholder meetings where required
- Manage, investigate, and appropriately elevate complaints and service issues
- Support and develop direct reports where applicable
- Monitor financial performance, including budgets, approvals, debt recovery, and related reviews
- Assist with crisis management planning and major insurance claims
- Ensure statutory compliance obligations and reporting requirements are met
- Support building remediation and improvement projects
- Assist with Building Safety Act compliance and enforcement activities
- Maintain oversight of portfolio-wide compliance and legislative requirements
- Support resident engagement initiatives and analyse complaint trends
- Oversee fire safety inspection programmes and remedial works
- Liaise with internal stakeholders, resident groups, managing agents, and regulatory authorities
- Maintain accurate records and compliance documentation, including the “golden thread” of building information
- Undertake any other duties reasonably required within the scope of the role
About You
Essential Experience & Qualifications
- Minimum 5 years’ experience within residential property management
- Full UK driving licence
- Strong understanding of statutory obligations and compliance requirements
- Excellent knowledge of Landlord & Tenant legislation, Health & Safety regulations, and Building Safety legislation
- Relevant professional qualifications within property, facilities, compliance, or asset management
Desirable Experience & Qualifications
- Client-side property management experience
- Professional qualifications such as NEBOSH, IWFM, MTPI, MRICS, or equivalent
Skills & Competencies
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Strategic thinker with a practical, solutions-focused approach
- Ability to make informed, data-driven decisions
- Excellent written and verbal communication skills
- Strong organisational and prioritisation abilities
- Proficient in Microsoft Office and compliance management systems
- Strong stakeholder management and relationship-building skills
- High levels of emotional intelligence, professionalism, and resilience
What’s on Offer?
- Competitive salary of £50,000 – £60,000 DOE
- Monday to Friday working hours
- Ongoing training and professional development
- Opportunity to work within a respected and growing organisation
- Collaborative and supportive team environment
- Exposure to a diverse and complex residential property portfolio
Please note: This job description is intended to provide an overview of the role and is not an exhaustive list of duties or responsibilities.
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