Housing & Benefits Advisor – Advice Line

Cardiff Council is seeking a committed individual to join the Advice Line team at County Hall, Cardiff. The role involves handling housing, welfare benefits and council tax reduction queries by phone and signposting to specialist teams.

You will deliver excellent customer service, use IT systems confidently, and support first-time resolution. The post is a full-time temporary role ending 31 March 2027, with training provided and opportunities to promote digital and financial inclusion for

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