Strategic Account Customer Service Specialist (Hybrid UK)

Taylor & Francis is seeking an experienced Customer Service Specialist to serve as the primary contact for strategic accounts, ensuring first-time resolution and high customer satisfaction. The role requires proactive engagement, complex queries handling, and collaboration with commercial teams in a hybrid UK-based setup.

The ideal candidate will have strong SAP/Salesforce proficiency, excellent communication skills, and a solid background in achieving KPI/SLA targets while maintaining accuracy

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